Return Policy

At Mel Pet Food, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help with our straightforward return policy.

Eligibility for Returns

Products must be returned within 30 days of purchase.
Items must be in their original, unopened packaging and in good condition for resale.
Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items

Opened or partially used products.
Items purchased on clearance or marked as “Final Sale.”
Products damaged due to improper storage or handling after delivery.

How to Initiate a Return

Contact Us: Reach out to our Customer Support team at [email protected] or call +1 605 552 8469 to start your return request.
Provide Details: Share your order number and the reason for the return.
Return Authorization: Once your request is approved, you will receive a return authorization number and instructions on how to ship the product back to us.

Refunds

Upon receiving and inspecting the returned product, we will process your refund within 7-10 business days.
Refunds will be credited to your original method of payment.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

Exchanges

If you wish to exchange a product, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the item and packaging. We will work to resolve the issue promptly by offering a replacement or refund.